Manufacturer's warranty fitness

Manufacturer's warranty coverage:

The quality products of Reebok & Christopeit fitness equipment have been developed and tested for fitness trainings inside. This fitness equipment is not intended for commercial purposes.
Reebok & Christopeit fitness products offer a guarantee of 2 years (24 months) on the home trainers, cross trainers, treadmills, rowing machines and fitness stations.

The manufacturer’s warranty only includes material errors and manufacturing errors.
The manufacturer’s warranty period of your product will commence on the purchase date, we therefore advise you to keep the sales receipt with due care.
The manufacturer’s warranty extends to sending possible new original parts and/or exchanging the product.
The offered manufacturer’s warranty will not affect the statutory rights which the customer already has.

Exchanging a product:

The product must be delivered in the original packaging, if reasonably possible, disassembled and in a good condition, with a copy of your invoice, an account statement or an email, which includes the invoice number and other details which show that you purchased the product at Buffalo.nl. Besides a proof of the purchase, we also ask to clearly describe the question or defect. We request that you inform us of a defect as soon as possible after discovery. If the product cannot be delivered anymore, it will be exchanged for an alternative, equivalent product.

Exclusions manufacturer's warranty:

Damage, failure or loss as a result of normal wear, accidents, improper or incorrect use, neglect, misuse, theft and/or disposal are excluded from the manufacturer’s warranty.
The lack of the purchase receipt or not being able to submit a model/ type number means that the product in question is excluded from the manufacturer’s warranty
Damage, failure or loss as a result of not observing warnings and instruction in the user instructions are excluded from the manufacturer’s warranty.
Damage, failure of loss as a result of connecting a product to a non-earthed or defect power supply that differs from the Dutch standard are excluded from the manufacturer’s warranty.
The above-mentioned products must have always been placed in a clean, dry and dust-free environment. If this is not complied with, the manufacturer’s warranty will terminate. (this also applies to garages, garden houses etc.)
The manufacturer’s warranty is given to the first owner of the product; the manufacturer’s warranty is not transferable, each successive owner is excluded from the manufacturer’s warranty.
Any batteries are excluded from the manufacturer’s warranty.
The manufacturer’s warranty is limited to the country where you purchased the product.
As stated in the above-mentioned points, these exclusions only refer to the manufacturer’s warranty. In its capacity of selling party Buffalo.nl guarantees sound products.

Transport damage:

Before signing for receipt, we would like to ask you to inspect the delivered products with regard to any transport damage, damage to the packaging and completeness of the delivered packages. Nevertheless, if there is any transport damage, damage to the packaging and if the supplied packages are incomplete, you must describe the damage on the consignment note, make photos of the damage and directly submit a report about this to Buffalo.nl

In the event of questions and/or defects:

Do you have any questions about the product or about the assembly?
Do you have any problems with operating the product?
Do you perhaps want to order replacement components?

Then you can find the relevant information or contact details under the following websites.

Reebok Fitness equipment:

E-mail: service@green-fitness.de
Web: www.reebokfitness.info/support
Tel: 0049 (0)64 31 21 24 60

Christopeit fitness equipment:

E-mail: info@christopeit-sport.com
Web: www.christopeit-sport.com
Tel: +49 (0)20 51 60 670

In order to deal with questions or defects of the product as well as possible, you must communicate the item number, model and serial number of the product to us. Please send questions and/or report defects as well-documented as possible, preferably with digital photos and/or recordings.

Service guarantee of fitness products:

We hereby make a distinction between the manufacturer’s warranty as mentioned in the above-mentioned provisions and providing service on location (service guarantee).

Products with a consumer price under € 699.-

All Reebok & Christopeit fitness products with a consumer sales price under € 699.- are excluded by definition from the service guarantee and come directly under the above-mentioned manufacturer’s warranty.

Products with a consumer price of and above € 699.- (service guarantee)

All Reebok & Christopeit fitness products with a consumer sales price above € 699.- are entitled to once-only service on location in the event of calamities. Any placement of the product in question is excluded with the service guarantee.
This service guarantee commences on the purchase date and is valid for 1 year (12 months). Please keep the sales receipt with due care.
In order to deal with questions or defects of the product as well as possible, you must communicate the item number, model and serial number of the product to us.
Please send questions and/or report defects as well-documented as possible, preferably with digital photos and/or recordings

Service guarantee of fitness products will be provided by:

Buffalo.nl
e-mail: service@buffalo.nl
Tel: +31 (0)20 6675076

Exclusions from service guarantee:

Damage, failure or loss as a result of normal wear, accidents, improper or incorrect use, neglect, misuse, theft and/or disposal are excluded from the service guarantee.
The lack of the purchase receipt or not being able to submit a model/ type number means that the product in question is excluded from the service guarantee
Damage, failure of loss as a result of not observing warnings and instruction in the user instructions are excluded from the service guarantee.
Damage, failure of loss as a result of connecting a product to a non-earthed or defect power supply that differs from the Dutch standard are excluded from service guarantee.
The above-mentioned products must have always been placed in a clean, dry and dust-free environment. If this is not complied with, the service guarantee will terminate. (this also applies to garages, garden houses etc.).
The service guarantee is given to the first owner of the product; the service guarantee is not transferable, each successive owner is excluded from the service guarantee.
Any batteries are excluded from the service guarantee.
The service guarantee is limited to the country where you purchased the product.

Repairing fitness products on location:

The following rates apply to the repair of fitness products (not included in the manufacturer’s warranty & service guarantee):

Repair work on location.: € 47,80 per hour, incl. VAT.
Travel allowance: € 30,25 per hour, incl. VAT.
* Price per kilometre: € 0.39 incl. VAT.

Prices include transport of any required components (if applicable)
Prices exclude any ordered / required components.
The costs must be paid to the service mechanic on location, in cash or with a debit card (no credit cards).

* Calculated from place of departure postal code 1069 CB

The repair of fitness products is carried out by:

Buffalo.nl
e-mail: service@buffalo.nl
tel: +31 (0)20 6675076