If you have a complaint about one of our products, the delivery of your order or the aftersales, you can contact us. This is divided according to the nature of the complaint.

Defect or missing part

If it concerns a defect or a missing part, please email the following information to service@buffalo.nl:

- Your name, address and telephone number.

- Product data: Brand, model, serial number.

- Date of purchase.

- Description of the complaint, preferably with photos and/or film.

- If known, the number of the required part.

Our service department will then process your complaint in order to find a solution as quickly as possible. Our service department will give you a substantive response within 3 working days. Any development regarding a service request will be communicated to the customer.

Delivery

If it concerns a complaint regarding the delivery of your order, you can contact us via the following e-mail address: sales@buffalo.nl
Our customer service will give you a substantive response within 3 working days.

Aftersales

If it concerns a complaint regarding after sales, you can contact us by sending an e-mail to the following e-mail address:: info@buffalo.nl
Our customer service will then process your complaint and provide a substantive response within 3 working days at the latest.

If your complaint does not contain any of the above, we request that you contact us via the following e-mail address:: info@buffalo.nl
You can also reach us at the following telephone number:: +31 (0)20 6675096 (local rate)
We will generally process your complaint and give you a substantive response within 3 working days.

Thuiswinkel Disputes Committee

If a submitted complaint is not resolved satisfactorily by us, we refer you to the website of the disputes committee: www.sgc.nl or the European online dispute platform (ODR)
http://ec.europa.eu/consumers/odr/